![]() I'm here to help you out until the issue is resolved. Please let me know of the result after trying out these steps. You can also use a different supported browser as an alternate solution. Once done, please make sure to restart your browser. Clearing cache fixes certain problems, like loading or formatting issues on sites. If it shows the correct revenue account, you can go back to your regular browser and clear its cache. Then, open the Transaction Journal of the credit memo. This mode will not save your browsing history and will also help isolate any web issues. Let's open your QuickBooks Online account in an incognito or private browser. Change the amount, then click Save and close. Look for the Vendor credit, then click View/Edit. Ill guide you with the steps: Click Expenses, then go to the Vendors tab. This might be a result of corrupted file cache stored in your browser. This way, you can credit an amount in the vendor credit. If you've selected the correct accounts from the product/service and added the same items on the invoice, we can perform some troubleshooting steps. Here's a sample screenshot for reference: I also tried it in my test file, and both the credit memo and the invoice have the same accounts in the Journal Report. I've checked our records but did not find any issues related to the incorrect revenue account in the credit memo. In this article, we are going to cover the basics and give you everything you need to create a credit memo in Quickbooks. Thanks for your reply and the screenshot you've added, KPCW Radio. Luckily Quickbooks makes it easy to fill out, send and keep track of your credit memos. It's always my pleasure to help you out again. I'm only a post away if you need more help in changing the revenue account of your transaction. With the help of the reports, you can easily track your items in QuickBooks Online. You can also watch our tutorial to learn more about applying credit memos or delayed credits in QuickBooks Online.Īdditionally, in case you need to track your best sellers or the total sales for each product or service, you can utilize reports to see your sales and inventory status.
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